Customer Satisfaction

We believe Olde Patriot's customers and associates are the very best and deserve to work in an environment where the highest standards are practiced. These standards of conduct and other policies are common courtesy and good business practices for the work environment.

  We will treat you with a professional and respectable attitude
  We will do our best to satisfy your needs
  We will make every effort to offer you the best service possible
  We will respect your privacy in matters of finances and personal information

Mission Statement

The Olde Patriot Mission is to provide the highest level of client satisfaction through professional, knowledgeable, efficient and courteous staff that positively enhances the closing experience for all parties involved to include the buyer, seller, broker, realtor and lender.

  Satisfy Olde Patriot clients by giving them more than expected
  Assure that every Olde Patriot associate action is taken with our clients foremost in mind
  The clients are always right
  The brokers and realtors are always right
  The lenders and originators are always right
  Support our clients with a 100 percent satisfaction guarantee
  Teamwork is mandatory amongst the Olde Patriot team at all times – remember we all have the same goals in mind
  Create a work environment where promotion and incentives are based on merit, and where a reasonalbe degree of risk-taking and innovation is encouraged
  Improve client satisfaction by simplifying operating procedures and improving quality standards in all areas of our operation
  Remember the motto for Olde Patriot is "We’re ready to close when you are"

Policies and Practices

Equal Employment Opportunities

It is our policy to make employment decisions and to provide equal employment opportunities to everyone without regard to race, color, religion, gender, sexual orientation, age, physical disability, marital status or national origin.

We support equal employment opportunities because we believe that every individual has a right to seek employment, to pursue a career of his or her choice, and to advance on the basis of ability and commitment.

Employment of Relatives

Olde Patriot policy does not allow relatives to work in a position where one may directly or indirectly supervise the other.

Training

Our clients have told us they place high value on our professional, knowledgeable associates. Our attention to training makes us leaders. Training begins with a new associate orientation on the first day of work and continues with a variety of programs, learning methods and information.

Training is designed to provide associates with skill development, knowledge of new methods and systems as well as company operations.

Harassment Policy

It is our express desire to maintain a working environment free of discriminatory intimidation, whether based on gender, sexual orientation, race, religion, color creed, national origin, physical or mental disability, or age. Additionally, we expect that our associates, applicants and clients be treated with respect and in a way that is free of bias as evidenced by our decisions, our speech and our humor.

With specific reference to sexual harassment, it is against Olde Patriot policy for any associate at any level to make sexual advances or requests for sexual favors, or to engage in any other physical or verbal conduct of a sexual nature that creates an uncomfortable work environment or interferes with a co-worker’s ability to perform his or her job.

Incidents of harassment should be reported immediately to the president or general manager. Reported incidents will be investigated within twenty-four hours. Appropriate discipline and possible dismissal will be applied when investigation discloses that any associate has engaged in employment-related harassment.

Gifts

Our policy prohibits the acceptance of any gifts from any client with whom Olde Patriot has a current or potential business relationship in exchange for a professional service expected by the client from Olde Patriot.